Meet the Team

  • Ryan is a Negaunee native carrying almost 20 years of experience specializing in insurance & risk management knowledge. Ryan is a member of St. Paul’s church, a baseball coach, and father of three. Ryan attended Northern Michigan University focusing on Computer Information systems with an emphasis on Business Marketing.  Ryan is a past President of Forty Below Marquette County Young Professionals, sitting President of the Upper Peninsula Association of Independent Insurance Agents, board member of Lake Superior Community Partnership, member of Marquette County Economic Club, and member of the local chamber of commerce.  Ryan has made a commitment to helping volunteer in the community and help such organizations as The Upper Peninsula Children’s Museum, YMCA, Muscular Distrophy, Salvation Army and Special Olympics. In Ryan’s Spare time he can be found exploring the great outdoors and laughing with his children.

    Ryan Nummela

    Direct: (906) 228-9292

    Cell: (906) 236-2744

  • Claire retired from the Air Force in 2003 and has 7 years of experience in the Social Work Field. Claire joined the Elder Agency in 2007 as a Real Estate agent and has been doing the bookkeeping for the agency since 2008. Claire enjoys hiking, biking, kayaking, and snowshoeing. She also loves to read and travel.

    Claire Bissonnette

    Direct: (906) 228-9292

  • Hello! I am from Negaunee and other than for a brief time living in Minneapolis and Guanajuato, Mexico, I have been a Yooper my whole life! Before joining the fantastic team at The Elder Agency and becoming a licensed insurance agent, I graduated from Northern Michigan University double majoring in Marketing and Spanish. I like to spend my free time with family and friends, play softball and tennis, go to concerts and hibernate during the winter. I have 10+ years of experience in customer service and I’m here to help with any insurance questions, concerns or requests that you may have!

    Shelly Malay

    Direct: 906-228-9292

  • I was raised in the Copper Country and spent a year in Brazil as a Rotary Youth Ambassador after high school graduation. After graduating from NMU, I worked locally for three years and then moved to lower Michigan to broaden my work experience. I recently moved back to the U.P. after 20 years and eleven of those years were staying home raising my three daughters. My passion is working with the public and providing the best possible customer experience that I can. In my spare time, I like to take walks with my husband, photography, crochet, and go fishing! My heart was always in the U.P., and I always say “home is where your heart is.” Please call me as I am always happy to answer questions or concerns any time.

    Julie Cygan

    Direct: 9062289292

  • I was born and raised in Negaunee where I graduated from NHS.I Moved to Big Rapids to pursue my passion of Public Relations at Ferris State University. After two years, I missed my home back in the Upper Peninsula and decided to become a Wild Cat! I currently live in Harvey with my daughter, husband, Husky, and Chocolate Lab. I could not be happier about working with the Elder Agency and continue my passion of helping others. I enjoy answering all of your questions and making sure that any issues you have, will be resolved! Stop on by and see me anytime!

    Lauren Ogle

    Direct: 9062289292

  • I was raised in the Lower Peninsula in the small town of Holly in the Detroit area, and I decided to venture north for a college experience at NMU. I studied hospitality management and graduated with a bachelor’s degree in 2016. After pursing my hospitality endeavors of wedding planning and front desk at a local hotel, I learned that I was most passionate about helping others. I made the switch to the Elder Agency and I couldn’t be happier to be a part of the knowledgeable and friendly team and to assist the people of the Upper Peninsula! I enjoy being involved in the local community and spending my time outside with my boyfriend, friends, and family. Please give me a call or come in to visit with any questions or concerns!

    Kate Houtz

    Direct: 9062289292

    Cell: 9062289292

  • Jim Elder

    Direct: (906) 228-9292